Customer Service
ORDER EXECUTION TIME
Order execution time = preparation of goods time + bank transfer time + shipping time
1. Preparation of goods lasts from 3 to 10 working days. In this time your goods are being produced.
2. If you decide to pay by bank transfer you should be aware that it can last up to 24 hours.
3. Shipping time depends on the carrier. Shipping companies send the package from 1 to 2 working days. If you consider National Post Office as a carrier you should take in mind from 3 to 5 days for the delivery in Poland and few days more in case of International shipment.
SHIPPING TERMS AND PRICES
Our goods are shipped with shipping companies or with National Post Office. There is possibility to pick the goods directly at our company. Here you can find shipping prices:
NATIONAL POST OFFICE: shipping time from 5 to 7 working days
Economic class package – 11 zł
Express class package – 13 zł
Payment at pickup economic class package - 14 zł
Payment at pickup express class package - 17 zł
Please note that payment at pickup is only available when shipping among Polish territory.
DPD SHIPPING COMPANY: delivery from 1-2 working days
DPD Classic - 30 zł
DPD Classic payment at pickup - 36 zł
SELF PICKUP IN LIGHT OF MIND COMPANY:
It is possible to visit us and pickup the order on Skarbowców 89B/1 Street in Wroclaw, between 9am and 5pm from Monday to Friday. Before visiting us you should contact us to make an appointment.
PAYMENT METHODS AND BANK TRANSFER DATA
BY BANK TRANSFER
When choosing this type of payment we ship the goods after money is physically visible on our bank account. Here you can find our data to make bank transfer:
Company name: FABRYKA FANTAZJI Michał Głowacz
Street: Skarbowców 89B/1
Post code: 53-025
City: Wrocław
IBAN: PL 67 1020 5242 0000 2002 0408 1212
BIC Code (Swift): BPKOPLPW
PAYMENT AT PICKUP
By choosing this type of payment you can pay with cash on delivery of goods
RETURN OF GOODS
If for any reason you are not completely satisfied with your purchase, you may return it within 10 days of the original purchase date for a full refund less any shipping costs. Goods must be in the original packaging and unused. We will also accept the return of incorrect or defective goods. If you bought the goods by your company you are not obliged to return the goods and have a refund.
If you wish to return the goods please download the following document - RETURN OF GOODS in pdf
Fill it out and send it via email to us. We will instruct you then with the full procedure.
CLAIM FOR REFUND
If you wish to claim for refund please download the following document - CLAIM FOR REFUND in pdf
Fill it out and send it via email to us. We will instruct you then with the full procedure.
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